Refund & Cancellation Policy

We would rather earn your renewal than argue about your refund. This policy explains how trials, cancellations, and refunds work for Spine subscriptions. Payments for Spine are processed by Razorpay.

Free trial

Every new workspace gets a 14-day free trialwith no payment method required. If you don’t subscribe by the end of the trial, you are never charged — there is nothing to refund because we never took anything.

Cancelling a subscription

You can cancel any plan at any time from your workspace settings — no email required, no retention call. Cancellation takes effect at the end of your current billing period, and you keep full access until then.

Monthly plans

Monthly subscriptions are not refunded pro-rata. When you cancel, the plan simply does not renew: you have paid for the current month, you get the current month, and no further charges are made.

Annual plans

Annual subscriptions can be refunded pro-rata within the first 30 days of the annual term — we refund the unused portion of the year, calculated from the date your refund request reaches us. After 30 days, annual plans are not refundable, but you can cancel at any time to stop the next renewal.

Duplicate or erroneous charges

If you were charged twice, charged after cancelling, or charged an incorrect amount, tell us and we will refund the erroneous charge in full. Refunds are issued within 5–7 business days to the original payment method. Depending on your bank or card issuer, it may take a few additional days for the amount to appear in your account.

How to request a refund

• Email [email protected] from the email address on your account.
• Include your workspace name and, if you have it, the transaction or invoice ID.
• We respond within one business day and process eligible refunds promptly.

Payment processing

All payments and refunds are processed through Razorpay. Refunds are always returned to the original payment method used for the charge; we cannot redirect a refund to a different card or account.

Questions

Anything unclear, or a situation this policy doesn’t cover? Write to [email protected] — we handle edge cases like adults.